Returns

Shipping & Returns

Shipping

At Combined Catering we believe that internet shopping was meant to be easy. We carry large stocks in our warehouse to try to ensure speedy delivery and customer satisfaction. We are constantly monitoring our stock levels and doing our utmost to dispatch goods as soon as possible.

Orders received before 1pm for items in stock, wherever possible, will be dispatched the same day and arrive to our customers the following working day. Items that are out of stock will be dispatched automatically as soon as they are back in stock. We aim to dispatch all orders within 7 working days, typically we dispatch within that time frame.

Standard UK Mainland Delivery is added to your invoice!
Whether your order is for one item or a hundred items we deliver directly to your home, neighbour or work place within mainland UK.

International Shipping
We ship all over the world. Cost is calculated automatically by our shopping cart based upon the weight of your order. The cost of shipping is then displayed at the checkout before you confirm your order, so you will know exactly how much the cost is before confirming your order. 

Returns and Refunds Policy

Should a product not meet your expectations, then simply return it to us. You must notify us by phone of your intention to return goods within working 7 days, starting the day after delivery. After notification we will issue you a returns authorisation number that you must quote on the paperwork when returning the goods.

  1. Goods must be returned 'AS SOLD' with their original packaging complete 'AS NEW'.
  2. Goods must be complete, unused, and in 'AS NEW' condition (eg if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.

Goods must be returned to our Returns Department within 7 days of obtaining a returns authorisation number. We are unable to accept returns of unwanted or non-faulty items after the 14 days.

  1. Any 'FREE GIFTS' with the products must also be returned.

Note:
You must organise the return of unwanted items at your expense and risk. Returns cannot be accepted without prior authorisation and a returns authorisation number. The returns authorisation is valid for up to 7 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you.

Refunds

Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.

  1. Goods received back complete as NEW and unused with the original box and packaging including all accessories and in a re-sellable condition:
    You will be refunded the full invoice amount less cost of delivery.
  2. Goods received back not in a re-sellable condition:
    We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.

Contact:
e : office@combinedcatering.com

Returns enquiries : office@combinedcatering.com

Write to us at:
Combined Catering Services Ltd 73 Brewster St Bootle Liverpool L20 9NG